One of the world’s major crypto exchanges, Bybit has now introduced AI AID Agent in its customer support system. The move aims to provide customers and provide fast, accurate and 24/7 assistance. This new AI system of bybit is capable of responding to the general inquiry of customers such as KYC updates, deposits or vidra status, P2P order information, card application status etc. The company believes that if the AI agent is given the right access and security verification tools, it can immediately solve more and more problems of customers.
For customers’ convenience, this AI agent has been trained with data base and tools, especially by data base and tools, which gives the user quick response and useful information. However, the company also believes that AI cannot fully give experience of conversation with people. Especially when customers contact for the problem related to emotional or compliance, there is a need for human support. Therefore, bybit has always kept the Human Support Team in Standby so that the customers can get help with Human Touch when needed. After the big hack in Bybit Alternate, the platform is rapidly trying to emerge from it and is taking many new steps, such as recently Bybit did $ 250k prize praise for traders,
AI Tehnology also improved a big improvement in internal operations
Bybit has made a lot of use of AI not only for its customers, but also to improve internal operations. For example, the company’s Aitest System Products helps the testing team in automated testing before launch, which can immediately be caught bugs or malfunction. Also, with the help of Aitranslation, the content team of bybit is able to complete the tasks in 30+ language daily, which requires maintaining the right tone and crypto-element style.
In addition, internal virtual assistants like AIWIKI help and provide information to the new employee of the company, which includes everything from HR policy to project owners’ information. Ailegal helps the legal team in documentation, while Aicoding is a new experiment, which is being planned to be used in the basic task of coding.
Conclusion
Bybit’s move to include AI in its customer support and internal operations is not only a big achievement from technical approach, but it also takes user experience to a new level. While AI is being used for fast and accurate service in the company’s balanced approach, Human Touch is also given importance with it. This indicates how technology and human support can create a better system together. Bybit has proved that AI can be made a powerful support with the right strategy and tools. Along with this, if you want to read and read the news related to bybit, then you can read our Crypto Exchanges section, where you Bybit Hack Replace: 68% Funds still stolen trasableYou will get to read such news.
